OnePlus Exclusive Service center

I had a green line issue with my OnePlus 11, so I visited the OnePlus service center in Seawood on December 24, 2024. They created a job sheet for the necessary part and informed me that they wouldn't be keeping my phone with them until the part arrived. I appreciated this as it meant I could continue using my device until the repair. However, after 15 days, when I visited for an update, they told me there was a shortage of screens, and it would take even more time for the part to arrive. At that point, I was losing hope. A few days ago, I received a call informing me that the part had arrived, and I could submit my phone for repair. I brought it in at 5 PM, and to my surprise, the next morning at 11 AM, I got a call saying my device was ready for collection! I was really happy with how quickly they managed to replace the screen in just one day. My phone looks brand new now, and the repair was done well. While most of the employees were polite and professional, some of them, unfortunately, seemed a bit rude. However, the overall experience was positive, especially with the security and the pantry lady who offered tea/coffee – they were very friendly. The only downside was the waiting time for the parts, which is clearly an issue on the company’s end. But overall, I’m satisfied with the service and would recommend this center for any OnePlus repairs.

The service was excellent. Thanks to Zeeshan and Puja for being very cooperative and prompt