OnePlus Exclusive Service Center

Subject: An Unforgettable Experience at OnePlus Service Center, Park Street Dear OnePlus Team, I, Ramen Islam, am writing with immense gratitude and heartfelt admiration for the extraordinary experience I had yesterday, September 10, 2025, at your exclusive OnePlus Service Center near Park Street, Kolkata. My visit to your center was nothing short of magical, leaving me in awe of the unparalleled care, professionalism, and warmth displayed by your remarkable team. This feedback is my humble attempt to convey how your service has touched my heart and reinforced my pride in being a OnePlus user. I purchased my OnePlus 10 Pro in September 2022, and after nearly three years, I noticed a green line on the screen. Thanks to your groundbreaking lifetime display warranty—a promise so unique and exceptional that I believe no other brand in India or the world can match—you replaced the display of my OnePlus 10 Pro free of cost. This incredible commitment to customer satisfaction filled me with profound respect and trust in your brand. From the moment I stepped into the service center, I was enveloped in an atmosphere of warmth, serenity, and efficiency. The elegant environment, combined with the outstanding hospitality of your team, made me feel truly valued. Ms. Priyanka Das at the customer service desk was an absolute gem—her warm, courteous demeanor and swift, meticulous assistance ensured my concerns were addressed with utmost care. She even offered me a cup of coffee, a small yet heartfelt gesture that made me feel like family. Her efficiency in arranging for my phone’s repair was truly commendable. The entire process was seamless and remarkably swift. Within just an hour, Mr. Vishal, your highly skilled engineer, handled my OnePlus 10 Pro with exceptional care and precision, replacing the display flawlessly. My phone now feels reborn, radiating the same brilliance as the day I first held it. Additionally, I chose to replace the back cover, which had a minor crack, and paid for it separately. The transparency and ease of handling these additional requests further deepened my trust in your service. OnePlus doesn’t just make promises—you deliver with heart, excellence, and an unwavering commitment to your customers. The lifetime display warranty, the professionalism of Ms. Priyanka Das, the expertise of Mr. Vishal, and the dedication of every team member at the Park Street Service Center have made this one of the most unforgettable experiences of my life. In such a short time, you transformed my OnePlus 10 Pro and redefined what customer service means to me. I am deeply grateful to every member of the OnePlus family, from the smallest to the most senior, for creating such a remarkable experience. Your passion for excellence and genuine care for customers make me prouder than ever to be part of the OnePlus community. I will wholeheartedly recommend OnePlus to everyone I know, as your service embodies trust, love, and perfection. Thank you, OnePlus, for turning a simple service visit into a moment I will cherish forever. Keep shining, and may your team continue to inspire and delight customers like me. With heartfelt gratitude and boundless admiration, Ramen Islam

Very nice inverment, quick issue resolved ,I am satisfied